Lightdash is an open source project and collaborative community, as well as a company. This means that many portions of our Websites, including information you voluntarily provide, will be public-facing for the open sharing of innovative developments, ideas, and information that makes our collaborative community so great. While we are committed to open sharing, we strive to respect the privacy of individual community members and will minimize the information we collect and share. If you do not want to share your information, including personally identifiable information, with other community members and the public, please be thoughtful as to how you interact with our Websites and what information you provide through the Websites (for example, through creating a public profile, project contributions, comments, and blog posts).
Service Providers and partners.
Lightdash engages a number of service providers or partners to manage or support certain aspects of our business operations on our behalf. For instance, we currently use the following service providers who will handle your personal information:
• GitHub - open source repositories and internal project management tool
• Slack - internal communications tool
• Google Workspace - internal collaboration tools
• Intercom - email campaigns and customer support
• Attio - CRM database and customer support
• PostHog - customer support
• Sentry - error reporting
• Stripe - payment processor
Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Lightdash.
We may disclose personal information to government authorities or other third-parties if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena, court order or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Website or the public, (d) protect against legal liability, (e) to investigate fraud or other unlawful activity, or (f) or as otherwise required or permitted by law.Please note, email and IP addresses of users of a Lightdash deployment may be shared with the respective users of that deployment.Lightdash takes measures reasonably necessary to protect your personal information against any unauthorized access, use, alteration, or destruction.Lightdash at its sole discretion may make use of company logos where those companies are using the software that we provide. If you have concerns over the use of your logo, please email firstname.lastname@example.org.
If you are a registered user of the Websites and have supplied your email address, Lightdash may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Lightdash and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. There's an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personal information in connection with your request.